Frequently Asked Questions
General
Q. When can I place orders for World’s Finest® Chocolate product?
A. Our purchasing window for both our Gift website and our Amazon storefront is September 1st through February 14th. (Note that on Amazon, our start date may be adjusted due to heat-related weather extremes.)
Q. Is there a minimum purchase requirement to place an online order?
A. In order to place an online order, the product subtotal (before discounts, taxes, and shipping) must be $125. For orders under $125, our most beloved products are available with stock labels on our Amazon storefront. View additional details here.
Q. How will I know when my order has been shipped?
A. Once your order ships, tracking information can be found in your Order History when logged into your account online. To access your account and view updates, login here!
Q. What payment methods do you accept?
A. World’s Finest Chocolate accepts Visa, MasterCard, Discover and American Express. You can pay by check or money order by sending your order through the mail.
Q. Can I place an order 24 hours a day, 7 days a week?
A. Yes, online ordering is available 24/7.
Q. How safe is online ordering?
A. Extremely safe! We take every precaution to protect all sensitive data sent to us over the internet. Your personal and credit card information provided on your order is transmitted in an encrypted format ensuring your safety and privacy.
Q. Whom should I contact if I have questions or problems?
A. If you or your team encounter any issues, please do not hesitate to e-mail us or call our Gift Specialists directly at 1-888-821-8452. Our Gift Specialists are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST. We are here for you!
Q. Why do I have to pay sales tax on items and on shipping?
A. World’s Finest Chocolate is required by law to collect and pay sales tax to all states that have a sales tax on gifts. This also may apply to shipping charges, depending on the state.
Q. What if I have special shipping requirements or need to make my own arrangements for my large order?
A. We may be able to accommodate your special shipping request. To place your order, please call our Gift Specialists at 1-888-821-8452. They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST. From there, express your specific needs and we can see if we can accommodate you!
Q. Why can’t I ship to a P.O. Box?
A. A P.O. Box is located in a post office and they won’t accept deliveries directly from most carriers. Additionally, sitting in a facility like this could compromise the quality or stability of your product.
Q. Do you ship orders outside the USA, internationally?
A. We deliver to the 48 contiguous states. For shipments to Alaska, Hawaii, or Canada please call our Gift Specialists directly at 1-888-821-8452.
Q. Do you have allergy information for your products?
A. Please review the dietary restrictions and additional information.
Q. What is the expected shelf life of a product? Should I keep chocolate in the refrigerator?
A. Chocolate should be kept in a cool, dry place preferably below 72°F, but not in the refrigerator. Solid milk chocolate will last up to 12 months from its manufacturing date. Milk and Dark Chocolate with nuts, caramel, or other flavoring in it will last up to 9 months from its manufacturing date. If there is a “Best By” date listed on the product, this is the date by which the product expires.
Gift
Q. How long will it take to receive my personalized item?
A. Personalization takes 6 business days for processing, plus transit time. We offer expedited shipping options should you need faster delivery.
Q. I made a mistake on my personalized item / Can I return a personalized item?
A. World’s Finest® Chocolate offers a 100% product satisfaction guarantee. If you are not happy with the product, we will gladly give you a replacement or refund. However, World’s Finest® Chocolate is not responsible for errors made by the purchaser on personalized labels including spelling, image placement, spacing errors, etc. Please carefully review your personalized labels before you submit your order as labels will arrive exactly as they appear on your screen.
Q. Can I return an undeliverable item?
A. World’s Finest® Chocolate cannot be held responsible for incorrect shipping addresses. We will either accept a return of the product less shipping charges, or submit a second shipping fee to resend your product to the corrected address.
Q. Do you offer Quantity Discounts?
A. World’s Finest® Chocolate offers the following volume discounts:
- Merchandise totals between $1,000.00 – $4,999.99 receive a 10% discount.
- Merchandise totals between $5,000.00 – $14,999.99 receive a 15% discount.
- Merchandise totals $15,000.00 and above receive a 20% discount.
- Volume discounts are based on product merchandise from the Gift website only, not including taxes or shipping.
Q. What is your Warm Weather Delivery Policy?
A. World’s Finest® Chocolate needs special handling during the months of April through September or when the weather is excessively warm. To ensure that your chocolate gifts arrive without melting, all chocolate shipments during April through September require “Warm Weather” shipping charges. These “Warm Weather” shipping charges may also be needed at other times of the year when the weather is unexpectedly too warm. (See our Shipping Table for details.)
Q. May my business or charity be given a state sales tax exemption?
A. Yes, we may grant tax exemption if you have a valid state sales tax exemption certificate. Please call our Gift Specialists at 1.888.821.8452 (Monday-Friday 7:00 a.m. to 5:00 p.m. CST) and we will review your situation. If an exemption is granted, you will be required to send us the appropriate documentation before the order is processed.
Q. When will my credit card be charged?
A. Your credit card is authorized at the time of purchase. While a hold may be placed on your credit card for the applicable funds, your credit card is not formally charged until the product has shipped.
Q. Which products are certified kosher?
A. All of our products are kosher dairy certified by the Orthodox Union. View a detailed listing of kosher-certified products.